Delivery - UK and Worldwide
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We sell and ship our goods world-wide (except Russia and Brazil at the moment but we will try to change that in the nearest future) and our secure website is able to accept credit cards from all over the world (currency exchanges will be calculated by your credit card issuer).
You can also use PayPal to pay for your goods.
We understand that our customers are keen to get their bags and accessories as quickly as possible and we aim to despatch all of our orders within 48 hours of ordering unless stated otherwise and, for UK deliveries, use 1st Class Recorded delivery with Royal Mail which usually takes 1-3 days to arrive at your door once despatched. If you require you order quicker or have any special requirements please email us your request and we will see what we can do to help you.
For UK deliveries, we now offer an enhanced Royal Mail Special Delivery service which is an additional £3.00 per order. These items will be shipped on the same day if ordered before 2pm and will arrive next working day.
A signature will be required on delivery of your order. Where a signature is not provided the parcel may be held at your local Royal Mail collection office (for one week - then returned to us) /DHL/UPS/
Parcelforce depot, and a card requesting collection/detailing re-delivery options will be left. Parcels returned to us due to non-collection by the customer can be re-delivered but this will have to be at the expense of the customer. Please note that if you agree that your order is left with a neighbour or at your address without being signed for, B-Bag London is unable to accept responsibility if the delivery is lost or stolen.
Delivery charges are as follows:
UK: £8 (including VAT)
EU: from £12 (including VAT)
USA: from £15
Australia, Canada, Japan: from £18.50
Switzerland & Norway: from £15
Rest of World: from £26
Orders from outside the EU/EEA
International delivery lead times are normally around 5-7 days but can be more depending on your location. Orders for delivery to outside the EU/EEA may be subject to taxes and duty on arrival at the destination country. The prices quoted on our site do not include these additional tax charges which customers may have to pay to the local authorities prior to the goods being delivered. B-Bag London has no control over import duty or tax charges nor are we liable to pay any of these charges. Please check if these apply to you before ordering.
Returns, Refunds and Exchanges
We want every B-Bag London customer to be happy with the products bought from us. If for any reason you are unhappy with them, please contact us by email at firstname.lastname@example.org before returning your goods and within seven days of receiving your purchases and, provided they are returned in their original condition and packaging, we will give you a full refund excluding the delivery charge. If you are returning items because they are unwanted or you want to exchange them we are unable to refund the postage cost and you will need to pay for additional postage costs for us to ship a replacement to you. We strongly recommend using Royal Mail Recorded Delivery whenever returning goods in the UK and similar signed for services for international returns.
Personalised goods (monogrammed etc): Personalised goods are not covered by the Distance Selling Regulations returns policy and cannot be returned or exchanged so please ensure that any information you enter for the personalisation is correct at the time of order. What the customer enters in the order is what we will emboss onto your item regardless of spelling or grammatical errors or conventions as these may have been requested by you deliberately.
Changes to monogramming after the order is placed are not possible unless we have not begun processing your order.
Damaged / faulty goods: In the unlikely event that you receive damaged/faulty goods we will replace them or refund in full (including the original postage charge) or arrange for the item to be repaired at our cost. Please get in touch with us prior to returning any item.
Items returned from countries outside the EU must clearly state on the packaging and customs declaration form that the returned item(s) are being returned to the original sender as "COMMERCIAL GOODS RETURNED FOR REFUND".
We will not be able to provide a refund for any goods that appear to have been used. Please always arrange proof of posting (available free of cost at post office counters) when returning goods - we recommend using recorded delivery to ensure safe return of the items.
Your statutory rights are not affected by these terms.